Refund policy

Returns & Exchange Policy

At Rumuz, we want you to feel confident in every purchase. We offer exchanges only and do not offer returns or refunds.

Exchange Window

Exchange requests must be made within 24 hours of delivery.

Exchange Eligibility

To be eligible for an exchange, the item must:

• Be unworn and unused
• Have all original tags attached
• Be in its original condition and packaging

Items that have been worn, washed, altered, damaged, or returned without their original tags may not be accepted for exchange.

Exchange Shipping

Rumuz will bear the shipping cost for an approved exchange.

How to Request an Exchange

Please contact us within 24 hours of receiving your order:

WhatsApp: +92 335 6642222
Email: rumuz.clothing@gmail.com

Please provide your order number and details of the item you would like to exchange.

Important

Exchange requests made after the 24-hour exchange window may not be accepted.

Rumuz — The Secret of Style.