Exchange Policy
At Rumuz, we want you to feel confident in every purchase. We offer exchanges only and do not offer returns or refunds.
Exchange Window
Exchange requests must be made within 24 hours of delivery.
Eligibility
To be eligible for an exchange, the item must:
• Be unworn and unused
• Have all original tags attached
• Be in its original condition and packaging
Items that have been worn, washed, altered, damaged, or returned without their original tags may not be accepted for exchange.
Exchange Shipping
Rumuz will bear the shipping cost for an approved exchange.
How to Request an Exchange
Please contact us within 24 hours of receiving your order:
📱 WhatsApp: +92 335 6642222
📧 Email: rumuz.clothing@gmail.com
Please provide your order number and details of the item you would like to exchange.
Important
Exchange requests made after the 24-hour exchange window may not be accepted.
Rumuz — The Secret of Style.